Conditions d’utilisation

Terms of Service – PeppedUp Peppermints

1. General Provisions
These Terms of Service govern the use of the website www.peppedup-peppermints.com and all purchases made through this platform. By accessing or using our website, you agree to these Terms of Service. PeppedUp Peppermints is registered in Belgium and complies with Belgian consumer protection laws.

2. Company Information

3. Orders and Payments

  • All prices listed on our website include VAT unless stated otherwise.

  • Orders are only confirmed once payment has been successfully received.

  • PeppedUp Peppermints reserves the right to cancel any order due to pricing errors, suspected fraud, or stock unavailability.

  • Payments are processed securely via trusted payment providers.

4. Shipping and Delivery

  • Orders are processed within 1-3 business days and shipped via Bpost.

  • Estimated delivery times depend on the destination and chosen shipping method.

  • PeppedUp Peppermints is not responsible for delays caused by third-party carriers.

5. Right of Withdrawal (Returns & Refunds)

  • To initiate a return, customers must contact info@peppedup-peppermints.com with their order number and reason for return.

  • Products must be returned unused, unopened, and in their original packaging.

  • Refunds will be processed within 7 business days upon receipt and inspection of the returned item.

  • Return shipping costs are the responsibility of the customer, unless the product was received damaged or incorrect.

6. Warranty and Liability

  • PeppedUp Peppermints guarantees that its products meet Belgian legal standards for safety and quality.

  • We are not liable for damage caused by misuse, improper storage, or unauthorized modifications to our products.

  • In case of a defective product, customers must notify us within 48 hours of receipt.

7. Intellectual Property

  • All website content, including text, images, logos, and product descriptions, is the property of PeppedUp Peppermints and may not be copied or used without permission.

  • Unauthorized use of our trademarks or copyrighted materials is strictly prohibited.

8. Privacy Policy

  • PeppedUp Peppermints processes customer data in accordance with the General Data Protection Regulation (GDPR).

  • Personal data will not be shared with third parties without consent, except as required for order fulfillment or legal obligations.

  • For more details, please refer to our Privacy Policy.

9. Governing Law and Disputes

  • These Terms of Service are governed by Belgian law.

  • In case of disputes, parties will first attempt to resolve the matter amicably. If a resolution cannot be reached, disputes will be settled by the competent courts of Belgium.

10. Changes to Terms of Service

  • PeppedUp Peppermints reserves the right to update these Terms of Service at any time.

  • The latest version will always be available on our website. Continued use of our services implies acceptance of any modifications.

For any questions regarding these Terms of Service, please contact us at info@pepmints.eu