Politique de remboursement

PeppedUp Peppermints Return Policy

1. Return Conditions

At PeppedUp Peppermints, we strive for 100% customer satisfaction. If you are not happy with your purchase, you may request a return under the following conditions:

• Returns are accepted within 14 days of receiving your order.
• The product must be unopened, unused, and in its original packaging.
• Only orders placed through our official website are eligible for returns.

2. How to Return Your Order

• Contact our customer service via [email address or contact form]. Please provide your order number and the reason for the return.
• Wait for approval – We will send you a confirmation with further instructions within two business days.
• Properly package the product and send it back to the provided return address. Return shipping costs are the customer’s responsibility.
• Receive your refund – Once we have received and inspected your return, we will refund the purchase amount within seven business days.

3. Exceptions

• Opened or used products cannot be returned for hygiene reasons.
• Special offers and promotional items are non-refundable unless they are defective.

4. Damaged or Incorrect Product?

If your product arrives damaged or you received the wrong item, please contact our customer service within 48 hours of receipt. We will provide an appropriate solution, such as a replacement or refund.